Contact and Data Management
Requirements:
1. Strong computer skills with the ability to learn and master new systems quickly.
2. Mastery of fundraising data flows across individuals, foundations, soft‑credit relationships, and in‑kind gifts; ensuring every transaction is correctly classified and allocated to GL codes for reliable reporting.
3. Proficient in navigating and utilizing Ethnos360 and Ethnos360 Aviation databases.
4. Knowledgeable in Microsoft Teams for communication and collaboration.
5. Skilled in Excel/CSV tools, including creating and managing spreadsheets.
6. Solid understanding of mail‑merge principles and their practical application in donor communications.
7. Proactive in staying current with advancements in database and CRM technology.
Must be a career member of Ethnos360.
Resident on-site in McNeal is required; remote work is not available for this role.
Prior database experience required.
Region: North America
Country: United States
Location: Ethnos360 Aviation Home Office, McNeal AZ
Purpose: • Maintain an accurate and up to date donor database to ensure the Executive Director, Director of Ministry Advancement and Donor Development Team have reliable access to current Ethnos360 Aviation donor information.
• Assist the Ethnos360 Aviation donor development team in effectively using the donor software.
• Oversee the maintenance and accuracy of mailing lists used for Media Team outreach.
• Evaluate and update database groupings to confirm communications are being sent to the correct audience.
Responsibilities:
Maintain all Ethnos360 Aviation donor databases, ensuring data accuracy, consistency, and timely updates across all records.
- Donor Perfect
- NTMAAS
- Constant Contact
Monitor Donor Perfect daily for new donations and add newly identified donors to all appropriate mailing lists.
Add new contacts collected from aviation events, visitors, Virtual Reality presentations, and prospects from the Personnel Department, ensuring each entry is properly annotated with the appropriate contact information.
Generate mailing lists from the contact/donor database to support all correspondence distributed by the media team.
- Use NCOA (National Change of Address reports) lists from USPS to update donor addresses in both Donor Perfect and NTMAAS.
- Use Constant Contact email reports to update email addresses with bounces, subscribes, and unsubscribes.
- Update donor record changes from donor correspondence.
- Review database reports and Ethnos360 statements to identify and flag new aviation donors for upcoming mailings.
- Collaborate closely with ministry advancement team members who engage with major donors.
- Provide training on effective use of the donor software.
- Ensure all donor interactions—both personal contact and mailing activity—are accurately recorded in each donor’s record.
- Represent Ethnos360 Aviation in communications with donor‑management and email‑service providers, coordinating issue resolution on behalf of the development team.
- Serve as the CRM Product Owner, directing the development roadmap and feature delivery to ensure accurate donor and donation tracking, correct GL code assignment, and complete giving histories for reporting and stewardship.
- Ensure all software‑related invoices are routed appropriately to the Treasurer or bookkeeper.
- Provide phone support to Ethnos360 Aviation constituents requesting updates to their address information or donation arrangements.
- Offer knowledgeable guidance to callers regarding donation options, processes, and giving methods.
Duration: Career